HolidayHomesTuscany S.r.l.
Via San Piero loc Bombone 50067 Rignano sull`Arno ( Firenze )
Rea n. 560371 - Ruolo Med. CC FI n. 4547
P.I. 05612680487 – C.F. 05612680487


Gloria ( Deutsch, English, Italiano ) +39 055 830 52 56

Marina ( Français, Italiano, English ) +39 055 830 52 56


 

Booking Procedure

HolidayHomesTuscany S.r.l. acts as an intermediary between the owners of the accommodation facilities on offer on its websites and the customers who would like to book one of the afore-mentioned accommodation facilities.

The booking procedure and the use of the various accommodation facilities for short holiday periods are subject to the following rules:

• For information on the availability or for booking a house, customers should email the Agency specifying their name, the period and duration of their stay (a few days, one or more weeks), the number of persons and their email address.
  Customers will receive an answer within a few hours.

• As soon as customers declare to be willing to book a particular holiday accommodation facility, HolidayHomesTuscany S.r.l. will inform the owner of the afore-mentioned accommodation facility.
  The payment of a deposit, whose amount depends on the accommodation facility and varies between 30% and 50% of the total rent, is required within 5 days of the owner’s acceptance of the reservation.

• The deposit may be paid by:

  • BANK TRANSFER on the account of the Agency (customers will receive all of the necessary bank details via email).
    Customers are kindly requested to FAX the bank receipt to the Agency on the very same day of the payment;

  • CREDIT CARD. In this case, a surcharge of 3% of the deposit (VISA and MASTECARD) or 6% of the deposit (AMERICAN EXPRESS) will be charged.

• As soon as the Agency receives the documents confirming the payment, the customers and the owner of the accommodation facility chosen will be sent an email confirming the reservation.

• Upon credit of the deposit on the bank account of the Agency, both customers and the owner of the house chosen are emailed a voucher containing all the data relative to the reservation.

The following data are required for the voucher: name and surname, address, telephone, mobile, email address, nationality, number of persons (number of adults/number of children).

The balance is to be paid either at arrival or 45/60 days prior the date of arrival, depending on the dispositions of the owner of the house chosen.

The owner may ask for the payment of caution money upon arrival. The sum will be refunded at departure provided that no damage is caused to the property, chattels and furnishings.

The Agency cannot be held responsible for the veracity and accuracy of any information stated by the owners on the state and characteristics of the accommodation facilities on offer on its websites.

Any and all complaint relative to reservations and stays should be made directly to the owners of the accommodation facilities.

In the event of cancellation from the part of the owner, customers can ask for the refund of the deposit directly to the owner of the accommodation facility reserved. Alternatively, customers can ask to rent another accommodation facility of the same level.

In the event of cancellation from the part of the customers, the deposit is non-refundable.

 

Privacy Policy

Dear Customer,
HolidayHomesTuscany S.r.l. is a real-estate broking agency supplying booking services for holiday accommodation facilities in Tuscany.
The landlords manage, either directly or through delegates, all the holiday houses on offer on our websites.

During the booking procedure you will be asked to provide us with your personal details, which will be processed using suitable paper, electronic and/or telematic means in order to supply you with our services (issue of vouchers and invoices, communication of the reservation to the landlord of the house of your choice...).
Your personal details may be disclosed to some third parties (including the landlord of the house of your choice and other external advisors) and to the persons responsible for the booking procedure.
Your personal details will be stored on our servers, which are accessed only by our staff and the maintenance technicians.
At any time you can exert the rights granted by article 7 of the Italian Law Decree nr. 196/2003 (including the right to know the data collected and to amend, update and cancel them) within the limits and conditions established in articles 8, 9 and 10 of the afore-mentioned Italian Law Decree.
Your refusal to provide your personal details may result in the impossibility for us to supply our services.
Feel free to contact us for any questions on your personal data.